Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment, Once the product is confirmed in stock, we will process the payment and prepare the order for shipment.
At Atelier Dumas, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers in some selected countries and ensure you receive the highest level of service and responsiveness at all times.
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Area
We ship to some specific counties. The countries are Austri, Bahrain, Belgium, France, Germany, Greece, Italy, Kuwait, Netherlands, Oman, Poland, Portugal, Romania, Saudi Arabia, Spain, United Arab Emirates.
Shipping Charges
We offer free shipping on all products to all the selected countries.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for all the selected countries.
Handling Time: 1-3 business days (Monday to Friday)
Transit Time: 5-8 business days (Monday to Friday)
Cut-off Time: Order cut off time will be 08:00 PM Central European Standard Time (Paris)
What happens after I place an order?
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-3 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email hello@atelierdumas.fr with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Shipment processing time
Every effort is made to dispatch your order as soon as possible. Processing time is 1-3 business days (Monday to Friday). The transit time is approximately 5-8 business days but can be longer depending on the carrier.
You will receive a shipping confirmation email as soon as it has been shipped.
How long will my order take to ship?
After an order is shipped, it will typically take 5-8 business days to receive your order. Shipping times vary depending on the order, but you can always keep updated with your order by email.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 3 business days, please email hello@atelierdumas.fr and we will assist you from there.
Order tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this tracking number to track the status of your order.
Note for taxes
Import fees, duties, and VAT are not charged for most countries. However, in some cases (e.g., European countries such as Germany and Italy, or other regions like the UK and Canada), customers may be required to pay duties or VAT as per local regulations. Please check with your country’s customs office for further details.
Contact Us
Our customer support team is available 24/7. If you have any questions on Shipping Policy, contact us:
Address: 7 Rue Saint-Honoré, 75001 Paris, France
Email: hello@atelierdumas.fr
Phone: +33 7 66 58 25 98