Return & Refund Policy
We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your items are in original packaging or have never been used.
To start a return, you can contact us at hello@atelierdumas.fr
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@atelierdumas.fr
RETURN METHOD:
Your option to send us your return: By Mail.
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
- Defective Product –
Download and Print
Customer Remorse –
Customer Responsibility
OUR FEES FOR RETURN OR REFUND OF THE SELECTED COUNTRIES (To know about the countries we ship the products check Shipping Policy)
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Restocking fee of purchased products is free.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you need to exchange an item for a different size or color, please contact us within 7 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
We will promptly assist you in resolving the matter by offering a replacement, exchange, or refund, depending on the situation. Please remember it can take some time not more than 10 business days for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at hello@atelierdumas.fr
Contact Us
If you have any question about return and refund policy, contact us now:
Address: 7 Rue Saint-Honoré, 75001 Paris, France
Email: hello@atelierdumas.fr
Phone: +33 6 77 61 91 40