Frequently Asked Questions
Most frequent questions and answers
ORDERS & RETURNS
We are able to change/cancel an order as long as it hasn’t been dispatched.
If you wish to do so, please contact our team immediately.
Yes! Once your order is processed you will receive a confirmation email followed by a notification email to inform you that your item has been dispatched. In this email, you will find your tracking number.
If you did not receive such email, please contact the support team.
Please contact the team to alter your shipping address before the order is dispatched.
If you did not receive such email, please contact the support team.
Our team is available via email, chat or Instagram.
If you wish to return an item, please contact our team for assistance.
PAYMENTS
Shopping at ATELIER DUMAS is safe and secure. We offer payment methods including Visa, MasterCard, American Express, and PayPal.
We accept all international credit cards – including Visa, Mastercard and American Express.
All of our prices include taxes.
SHIPPING
Yes. we do ship internationally.
Standard shipping method is available.
We commit to shipping orders within 1-3 business days of the moment the order was placed.
Unfortunately we do not offer this service.
PRODUCT INFORMATION & CARE
If you love your sunglasses as much as we do, we know you will be wearing them every day. We recommend that you follow the care instructions below:
Keep in protective case when not in use.
Avoid wearing on top of your head to prevent misshaping of frames and stretching of the hinges.
Place your frames lens side up to avoid scratching.
Clean lens with microfibre cleaning cloth.
Yes! All of the sunglasses are certified and tested for UVA/UVB protection.